SAP support from the people who understand the architecture, not a generic help desk.
Application Management Services keep your SAP estate running and moving forward at the same time. The team that supports your systems knows how they were built, often because they helped build them. You get onshore architects who know your business paired with a dedicated India delivery team handling day-to-day work. Scope covers your core S/4 and ECC applications, your BTP and integration layer, and the Joule agents and automations that now need care of their own.
The reality
What changes
Architects who know the build
The same architects who designed or migrated your landscape stay on the account. Context is already in the room when something breaks.
Blended onshore and offshore
US-based architecture and engagement leadership, with a dedicated India delivery team behind them. You get senior judgment and a stable delivery team.
SLAs that mean something
Response and resolution targets, a named delivery lead, incident and change management, and monthly reporting against agreed SLAs.
Proactive, not reactive
Monitoring and performance tuning catch problems before users do. We document technical debt and work it down over time instead of letting it compound.
Run and evolve together
A fixed capacity each year covers steady support plus enhancements, so the system keeps improving rather than just staying alive.
BTP and agents included
Your integration estate, BTP services, and Joule agents are in scope, kept healthy and current as SAP ships changes.
Our view
The best AMS partner is the one who can explain why your system works the way it does, because they were there when the decisions got made.
One team covers several support tracks, sized to your estate. Most clients run a mix of these under a single contract with one delivery lead.
ABAP, Basis, and security work to keep the platform stable and the custom code healthy.
Keeping the integration backbone and BTP services running as SAP ships updates and your landscape grows.
The operating layer that makes support predictable: a process, an owner, and reporting you can hold us to.
Keeping the front end working and improving, since most users only ever see Fiori.
The newest part of run-the-business: keeping Joule agents and automations healthy as SAP and your data change.
The evolve half of run and evolve: steady improvement built into the contract, not billed as a separate fight.
For this Fortune 100 ag cooperative, Mindset displaced the incumbent partner and now runs a multi-year SAP Applications Managed Services engagement. The backend team cut settlement processing time and memory use by 80%, resolved long-standing portal timeout issues with no new incidents, and documented 90+ technical-debt improvements for leadership.
80%
reduction in settlement processing time and memory use
The same engagement added dedicated offshore Security and Basis support, taking on a security queue running roughly 800 tickets a month. The client's small internal team stopped drowning in day-to-day provisioning and risk work.
~800
security tickets a month handled by a focused support team
After its S/4HANA go-live, a healthcare non-profit consolidated SAP support into a 3-year fixed-fee Mindset AMS contract that covers functional and technical support with a named delivery lead and SLA reporting. The work has since grown to include master data on BTP and freight optimization.
3-year
SLA-backed AMS contract after going live on S/4HANA
More Application Management Services work
Manufacturing
Food and Agriculture
Food and Agriculture
We size the team to your estate, learn your landscape properly before we own it, then settle into a steady run-and-evolve rhythm.
Phase 1
2 to 4 weeks
We map your applications, integration estate, ticket history, and pain points, then propose a team shape and an annual capacity sized to real demand.
Phase 2
4 to 8 weeks
The team learns your systems alongside the people who run them today. We document what was undocumented so context lives with us, not in one person's head.
Phase 3
Ongoing
We run SLA-backed incident, problem, and change management with a named delivery lead and monthly reporting. Monitoring is proactive, so nobody is waiting for things to break.
Phase 4
Each quarter
We work down the technical-debt backlog, deliver enhancements inside the contracted capacity, and feed findings into your SAP roadmap so the estate keeps improving.
Jonathan Bragg
Chief Product Officer
Integration Suite
Mindset has built a proprietary set of accelerators to help with your Integration Suite migration. This set of accelerators is…
Jonathan Bragg
Chief Product Officer
Integration Suite
Mainstream maintenance for SAP PI/PO ends 31 December 2027. Mindset delivers a migration that lands from one that gets rebuilt.…
Gavin Quinn
Founder & CEO
Joule & Agents
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Fixed scope, 2 to 4 weeks
We spend two to four weeks across your SAP environment. You leave with a coverage map, the gaps ranked by risk, and a right-sized support model with real numbers, whether or not you hand us the keys.
Our first call is a working session, not a pitch. Bring a real problem and let’s whiteboard it together.