Utilities running SAP at the edge of the grid.
Utilities live on continuity. SAP runs the work order, the crew, the materials truck, and the meter-to-cash cycle. Joule agents sit at the messy edges where the grid telemetry and the work-order backlog collide.
SAP validated our first 20 Joule agents in early 2026. The library keeps growing. Below are the agents that land in energy & utilities, plus concepts our agent factory can build next. See the full catalog
What each agent does on its own
Triages open maintenance notifications and drafts work orders with history context.
Builds a tech day around skill, location, equipment history, and the weather window.
Receives a fault notification, identifies affected feeder and customers, drafts an emergency work order, and reserves materials and crew.
Watches NWS storm-track data, models likely outages against historic patterns, and drafts mutual-aid requests with material and lodging pre-staged.
Joins LiDAR encroachment data with historic outage causes and feeder reliability, then ranks circuits and opens trim work orders by zone.
Pulls a FERC, NERC, or PUC filing from SAP data instead of three weeks of manual extracts. Drafts narrative sections and flags gaps.
Watches IS-U billing exceptions, classifies (estimated read, rate-class mismatch, meter swap), and drafts a fix.
01
4-7 months
Fiori apps for field crews, designed in the AppHaus with the people in the truck, instrumented for adoption.
See a case study02
6-10 months
Cleaner billing exceptions, faster cash, fewer phone calls. The back-office work that keeps customers from churning.
03
8-12 weeks
A Joule agent on one operating area, integrated to OMS, scoped to one storm season.
Pulled live from the Energy & Utilities tag on our portfolio. 21 engagements and counting.
Energy and Utilities
SAP BTP
Mindset replaced Merit Energy's legacy Java-based vendor system with a BTP-native Vendor Management Portal that cut approval clicks by 60%, saved each user 57 hours a year, and went from design to full employee rollout.
SAP Fiori SAP BTP Data & Analytics Clean Core
Energy and Utilities
SAP BTP
Field reps get answers in the conversation, not after it.
SAP BTP Data & Analytics Business AI
Presented at SAP Sapphire 2024
Energy and Utilities
SAP BTP
Mindset rebuilt 30+ legacy integrations on SAP BTP Integration Suite at 40% lower cost and 3x faster, then became Border States' go-to partner for mobile and AI on BTP.
SAP Fiori SAP BTP Integration Suite Data & Analytics
Energy and Utilities
API Management
33 interfaces off Apache NiFi. Eight weeks. Zero change orders.
SAP BTP Integration Suite
Chemicals
SAP ECC
Mindset built the the Fiori platform platform for the company, a Fiori usability layer running across every sales division, and it landed 99% user adoption with a 90% cut in approval time, saving an estimated 20-25 headcount across the company.
SAP Fiori S/4HANA Design Thinking
Energy and Utilities
SAP BTP
After NPPD's S/4HANA upgrade left 100+ Fiori apps sitting unused, Mindset launched 72 apps in 5 weeks, compressed roughly 8 months of build into a single go-live, and built the design case for replacing a third-party inventory tool with SAP's own MRP.
SAP Fiori SAP BTP Integration Suite S/4HANA
Last updated May 2026
2026
Tighter S/4HANA + IS-U cohesion with Business Data Cloud, designed for the modern grid.
Sapphire 2026
Build agents on SAP-managed infra. Utilities is one of the early industries cited by SAP.
GA 2026
Smart-meter and SCADA data on one governed plane next to the SAP financial and work-order data.
Gavin Quinn
Founder & CEO
Joule & Agents
Bringing AI agents into a company isn't an architecture or governance problem. It's a design challenge, and it starts with who the agent reports to.
Jonathan Bragg
Chief Product Officer
Joule & Agents
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Preethi KS
SAP Security Engineer
Clean Core
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Bring the real problem. We will spend a working day on it, with the people who will actually have to live with the answer.
