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Energy & Utilities

Utilities running SAP at the edge of the grid.

Utilities live on continuity. SAP runs the work order, the crew, the materials truck, and the meter-to-cash cycle. Joule agents sit at the messy edges where the grid telemetry and the work-order backlog collide.

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4,000+
field workers on modern mobile tools at Xcel Energy Xcel Energy
72
apps launched in 5 weeks at Nebraska Public Power Nebraska Public Power District
90%
usability score at Xcel Energy Xcel Energy
“The Grid,” by Gemini 3 Pro ImageJun 20262,169 tokensthe story →

Last updated May 2026

Joule agents in Energy & Utilities

What we have shipped, and what we can build for you.

SAP validated our first 20 Joule agents in early 2026. The library keeps growing. Below are the agents that land in energy & utilities, plus concepts our agent factory can build next. See the full catalog

What each agent does on its own

  • Flags watches and tells your team, takes no action itself
  • Suggests drafts the work, a person approves it before anything happens
  • Acts handles routine steps itself, within limits your team sets
Shipped Suggests

Plant Maintenance Work Orders

Triages open maintenance notifications and drafts work orders with history context.

SAP:
S/4HANA PM
Outcome:
PM compliance rate
Shipped Suggests

Plant Maintenance Service Technician

Builds a tech day around skill, location, equipment history, and the weather window.

SAP:
S/4HANA PM, MRS
Outcome:
Wrench time, first-time-fix
Concept Suggests

Outage Coordination Agent

Receives a fault notification, identifies affected feeder and customers, drafts an emergency work order, and reserves materials and crew.

SAP:
S/4HANA PM, IS-U, ADMS/OMS, GIS
Outcome:
SAIDI, SAIFI, time-to-first-truck
Concept Suggests

Storm Mutual-Aid Mobilization

Watches NWS storm-track data, models likely outages against historic patterns, and drafts mutual-aid requests with material and lodging pre-staged.

SAP:
S/4HANA PM, MM, Concur, NWS feeds
Outcome:
Restoration time per major event
Concept Suggests

Vegetation Management Agent

Joins LiDAR encroachment data with historic outage causes and feeder reliability, then ranks circuits and opens trim work orders by zone.

SAP:
S/4HANA PM, GIS link
Outcome:
Vegetation-caused SAIDI minutes
Concept Suggests

Regulatory Filing Assembly

Pulls a FERC, NERC, or PUC filing from SAP data instead of three weeks of manual extracts. Drafts narrative sections and flags gaps.

SAP:
S/4HANA, IS-U, SAC
Outcome:
Hours per filing
Concept Suggests

Meter-to-Cash Exception Agent

Watches IS-U billing exceptions, classifies (estimated read, rate-class mismatch, meter swap), and drafts a fix.

SAP:
S/4HANA IS-U, FI-CA
Outcome:
Unbilled revenue days
Engagement shapes

A few ways a Energy & Utilities engagement usually starts.

01

Field mobility on Fiori

4-7 months

Fiori apps for field crews, designed in the AppHaus with the people in the truck, instrumented for adoption.

See a case study

02

IS-U meter-to-cash modernization

6-10 months

Cleaner billing exceptions, faster cash, fewer phone calls. The back-office work that keeps customers from churning.

03

Outage and storm-response pilot

8-12 weeks

A Joule agent on one operating area, integrated to OMS, scoped to one storm season.

The work, in Energy & Utilities

Real engagements, real outcomes.

Pulled live from the Energy & Utilities tag on our portfolio. 21 engagements and counting.

All case studies
Featured

Energy and Utilities

SAP BTP

Mindset replaced Merit Energy's legacy Java-based vendor system with a BTP-native Vendor Management Portal that cut approval clicks by 60%, saved each user 57 hours a year, and went from design to full employee rollout.

SAP Fiori SAP BTP Data & Analytics Clean Core

Merit Energy Company, LLC logo
Featured

Energy and Utilities

SAP BTP

Field reps get answers in the conversation, not after it.

SAP BTP Data & Analytics Business AI

Border States Industries logo Presented at SAP Sapphire 2024
Featured

Energy and Utilities

SAP BTP

Mindset rebuilt 30+ legacy integrations on SAP BTP Integration Suite at 40% lower cost and 3x faster, then became Border States' go-to partner for mobile and AI on BTP.

SAP Fiori SAP BTP Integration Suite Data & Analytics

Border States logo
Featured

Energy and Utilities

API Management

33 interfaces off Apache NiFi. Eight weeks. Zero change orders.

SAP BTP Integration Suite

Border States logo
Featured

Chemicals

SAP ECC

Global water & hygiene company

Mindset built the the Fiori platform platform for the company, a Fiori usability layer running across every sales division, and it landed 99% user adoption with a 90% cut in approval time, saving an estimated 20-25 headcount across the company.

SAP Fiori S/4HANA Design Thinking

Featured

Energy and Utilities

SAP BTP

After NPPD's S/4HANA upgrade left 100+ Fiori apps sitting unused, Mindset launched 72 apps in 5 weeks, compressed roughly 8 months of build into a single go-live, and built the design case for replacing a third-party inventory tool with SAP's own MRP.

SAP Fiori SAP BTP Integration Suite S/4HANA

Nebraska Public Power District logo
What is new in SAP for energy & utilities

Worth bookmarking.

Last updated May 2026

2026

SAP Industry Cloud for Utilities

Tighter S/4HANA + IS-U cohesion with Business Data Cloud, designed for the modern grid.

Sapphire 2026

Joule Studio for asset-heavy industries

Build agents on SAP-managed infra. Utilities is one of the early industries cited by SAP.

GA 2026

BDC + Databricks for grid analytics

Smart-meter and SCADA data on one governed plane next to the SAP financial and work-order data.

From our thinking

Practitioners writing about the work.

All insights
Common questions

Before you book.

Do you do IS-U?
Yes. Meter-to-cash, device management, and the billing exception workflows. We have shipped IS-U work at scale.
Can agents act during a storm?
Containment and pre-staging are PROPOSE actions by default. The dispatcher and the storm room stay in control. ACT is reserved for narrow routine items like a meter re-bill.
What about distributed energy resources (DER)?
DER changes the work-order pattern. We see this in field mobility and outage workflows. Our work with Xcel and other utilities tracks the shift.
How do you integrate to OMS, GIS, and SCADA?
BTP and Integration Suite. We have done the OSI Monarch and ESRI patterns. Joule agents read across these without copying the data.

Let's talk Energy & Utilities.

Bring the real problem. We will spend a working day on it, with the people who will actually have to live with the answer.

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