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SAP that people actually want to use.

UX Transformation

Most SAP rollouts get built and then ignored. We design screens, workflows, and apps that your people will actually open, and then we measure adoption. Mindset was the first US-based SAP AppHaus Network Partner, and human-centered design has been part of the firm from the start.

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Hand-drawn sketch of designers shaping a usable SAP interface
“At the Board,” by Gemini 3 Pro ImageJun 20262,515 tokensthe story →
The real cost

Most rollouts quietly stall at 60 to 70% adoption.

What low adoption looks like

  • Shadow spreadsheets and side processes that route around SAP.
  • Workarounds that calcify into how the work gets done.
  • Training that never sticks, because the screen fights the user.
  • An ERP you paid for that half the team avoids.

What we design toward

  • Adoption you can measure

    Real usage data and usability scores.

  • Screens that collapse the busywork

    Multi-screen chores down to one. Fewer clicks, fewer errors.

  • Apps that don't require manuals

    Designs that don't require training decks.

  • Tools people choose to use

    Adoption without a mandate.

Our view

An ERP nobody opens is a failed investment, no matter how clean the back end is.

Most rollouts quietly stall at 60 to 70% adoption.

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93% adoption · Network infrastructure provider

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Why us

We were the first US-based SAP AppHaus Partner.

Design isn't a service we bolted on. It's where Mindset started in 2010, as an R&D lab proving SAP could be good to use. We run an AppHaus with hundreds of design-thinking sessions behind us.

We pair Design Thinking with Architecture Thinking, so the solution makes sense to the people who'll use it, solves the right problem, and is technically feasible.

Inside the AppHaus
First

US-based SAP AppHaus Network Partner

apphaus.sap.com
500+

design-thinking sessions run

Award

SAP Innovation Award winner

Gold

SAP Gold Partner and SAP AppHaus Network member

A working session at the Mindset Design Lab, presenting BTP value mapping on screen to the room
Design Lab session, Minneapolis. The wall does as much work as the deck.
How we work

Five phases. Most firms run three and miss adoption.

Adoption happens in the last two. We stay through it all.

  1. Phase 1

    Explore

    Understand the people, the work, and where things break.

  2. Phase 2

    Discover

    Frame the real problem to be solved first.

  3. Phase 3

    Design

    Prototype the path with the people who'll use it.

  4. Phase 4

    Deliver

    Build it on SAP, ready for production.

  5. Phase 5

    Run & Scale

    Measure adoption, refine, and roll it out for real.

Proof

Adoption, in the numbers.

See all our work
Featured

Chemicals

SAP ECC

Global water & hygiene company

Mindset built the company's Springboard platform, a Fiori usability layer running across every sales division, and it landed 99% user adoption with a 90% cut in approval time, saving an estimated 20-25 headcount.
Featured

Healthcare and Life Sciences

SAP Cloud Platform

Global Medical Device Manufacturer

Mindset ran a Design Thinking engagement with the device maker's service and call-center teams, rebuilt service order processing on SAP Fiori, and cut a multi-screen maze down to a single screen. Adoption climbed sharply across the field service team, then in 2025 the work evolved again with a joint SAP x Mindset Agentic AI Design Workshop.
Featured

Healthcare and Life Sciences

SAP CRM

Mindset ran Design Thinking with Patterson's field technicians, built a new SAP Fiori service app in two weeks, and within 16 weeks of rollout 85.9% of the team had adopted it voluntarily, cutting 60-day open service orders from 13,000 to under 4,000 and capturing $1.3M in annual revenue.

Patterson Companies, Inc. logo
We measure adoption

What we measured on three projects.

Xcel EnergyXcel Energy

4,000+ field workers on modern mobile tools. 80% found it intuitive on first use.

90%

usability score

Research university

Fiori apps so usable that nobody needed a manual.

10,000+

users, zero training

Network infrastructure provider

One sales-rep dashboard the reps actually open.

93%

adoption

MIND and the agent era

The new UX is human + machine.

Design used to stop at the screen. Now the question is which decisions a person should make, which an agent should handle, and how to keep people in control of both. That balance is the design problem of the next decade and one we are built for.

The human side

We design the judgment calls, the screens, and the moments people need to stay in the loop. Design thinking, run in our AppHaus.

The machine side

We build AI too. Our fleet of Joule agents is built in-house and validated by SAP.

See the agents

MIND ties it together

Our growing library of proprietary tools and accelerators, including tooling that measures real Fiori adoption, so the line between human and machine keeps getting sharper.

Explore MIND
From our thinking

We write about this.

All insights

Make SAP work for the people using it.

The first call is a working session. Bring a screen everyone hates and let's redesign it together.

Book a working session