SAP Application Development · Managed Support
On-demand SAP application development and managed support for a 5G infrastructure manufacturer
A 5G and wireless infrastructure manufacturer Delivered 2027
Mindset put a dedicated SAP solution architect in place for a 5G manufacturer, giving the team a predictable channel for application enhancements, integrations, and fixes without standing up a full project each time.
By the numbers
-
1 architect
Dedicated full-time SAP resource without a separate project overhead
-
11.5 months
Initial engagement term with continuous delivery
Before
Enhancement requests with no clear path
- A mature SAP estate generating a steady flow of enhancement requests, integration updates, and defect fixes.
- No dedicated resource to handle them, and standing up a project for each item was slow and costly.
- Priorities competed informally rather than moving through a defined intake process.
After
A dedicated SAP resource on a consistent cadence
- A named solution architect available full-time for application development and support.
- A defined intake and prioritization process so work moves predictably against available capacity.
- Enhancement, integration, and defect work handled without separate project initiation.
Built on
- SAP application development
- Custom enhancements and extensions
- Integration and interface development
- Code refactoring and defect remediation
Why this matters
Not every SAP engagement is a transformation. Sometimes the right answer is a dedicated expert who knows your systems and can work through the backlog reliably. This is that engagement.
The challenge
The manufacturer had an established SAP application estate and the internal capacity to operate it day to day. What it lacked was a reliable way to handle the steady stream of enhancement requests, code improvements, integration updates, and defect fixes that come with running SAP in a production environment.
Standing up a discrete project for each item was slow and expensive. The team needed a faster path: a dedicated technical resource who understood their systems, could pick up new work quickly, and could be directed against priorities as they surfaced.
What we did
Mindset established an application managed services arrangement with a dedicated solution architect assigned exclusively to the engagement. The architect works remotely on an as-requested basis through an agreed intake and prioritization process.
Work in scope covers the full range of ongoing application needs: designing, configuring, and building application enhancements, extensions, and custom functionality; modifying and refactoring existing code; fixing bugs and defects; building and updating integrations and interfaces; supporting application and platform changes; and producing technical analysis, estimates, and documentation.
The engagement is structured with a defined initial term, with scope and sequencing set collaboratively against available capacity each period.
The outcomes
The arrangement gives the manufacturer a named, dedicated SAP architect available for application work at full allocation without the overhead of a project initiation each time. Enhancement requests, integration work, and defect fixes move through a consistent intake process rather than competing for attention in an informal queue.
As an active retainer engagement, the full body of completed work continues to build across the term.
If we built this today
Concept · not delivered scopeBuild the backlog down with Joule.
This is a forward-looking concept, not the scope we delivered on this engagement. It is the build we would reach for now, grounded in SAP that ships today.
A deployed SAP estate at a 5G manufacturer throws off a steady stream of enhancement requests, code fixes, and integration tweaks, and the question is how much of that intake an AI build could draft today instead of waiting on a ticket queue.
The Joule agent
Integration Suite Flow Builder
Reads the enhancement and defect backlog alongside the existing extensions, iFlows, and custom code, then proposes the change as a drafted ABAP cloud extension or integration flow for the architect to review. Pairs with iFlow Health Watcher to catch integration regressions before they hit a user.
SAP BTP, SAP Integration Suite, SAP S/4HANA, ABAP Cloud · PROPOSE · Mean time to deliver an enhancement request, and the share of the backlog cleared per month.
The Fiori app
SAP Build and Joule Studio (BTP, not a Fiori app)
Enhancements and extensions on a deployed estate get built in SAP Build and the new Joule Studio rather than in a single S/4HANA Fiori app, with design-time access free through the end of 2026. Custom agents connect back to Joule through the A2A protocol and run on your own S/4HANA via Cloud Connector, no data copy.
Lives in SAP BTP, not the Fiori launchpad.
The data product
SAP Knowledge Graph over your S/4HANA
Grounds the agent in the real meaning of this estate, the custom objects, the extension points, and how the integrations actually connect, so a proposed change fits the system as built instead of a generic template. A governed data product on SAP Business Data Cloud carries the operational context the change touches.
Governed semantics plus a data product on SAP Business Data Cloud
We would mine how the current intake and change process actually runs in SAP Signavio first, map the deployed estate and its dependencies in SAP LeanIX, and let MIND accelerators carry the existing custom code from old patterns to the new ones.
What we built
-
Dedicated SAP solution architect
A named Mindset architect assigned full-time to the engagement, available for the full range of application development and support work across the SAP estate.
Full-time dedicated architect allocation for the engagement term
-
Application enhancement and extension development
Design, configuration, and development of new functionality and extensions to existing SAP applications as business requirements evolve.
Ongoing delivery against prioritized enhancement backlog
-
Integration and interface development
Building and updating integrations and interfaces as the application landscape changes and new connection requirements arise.
Interface updates handled through consistent intake process
-
Defect remediation and code refactoring
Bug fixes, defect resolution, and targeted code refactoring to improve reliability and maintainability of existing applications.
Production defects addressed without separate project initiation
-
Technical documentation and estimation
Ongoing technical analysis, development documentation, and effort estimation to support planning and prioritization.
Documentation and estimates produced as part of each work item