Cargill: customer data from 3 days to 3 hours with MyDataQ
Built SAP master-data CRUD apps that cut customer service-agreement processing from three days to three hours.
Customer Data Transformation: From 3 Days to 3 Hours
Customizing a Digital Solution for Creating and Managing Customer Data
The client’s outdated system for creating and maintaining customer data was fraught with problems: it was manual, labor-intensive, extremely slow, repetitive, prone to human error, and lacking in customer focus.
Mindset was approached to conduct an end-to-end study and deliver an innovative, streamlined digital solution. The Mindset team worked closely with users to design a system that would Create, Read, Update and Delete (CRUD) master data. The client received a set of applications for creating and maintaining customer records, customized for use across different business units. The new system accelerated the efficiency of business processes, cutting the time to manage a service agreement from 3 days to 3 hours.
90%
reduction
85%
simpler
in time required to process customer service agreements
data entry process
If we built this today
Concept · not delivered scopeClean customer data, ready for AI.
This is a forward-looking concept, not the scope we delivered on this engagement. It is the build we would reach for now, grounded in SAP that ships today.
This engagement was about getting customer data in order on S/4HANA and making it useful through Fiori, and that is exactly where modern Business AI starts.
The Joule agent
Customer Master Data Steward
Reads new and changed customer records against S/4HANA business rules and the SAP Knowledge Graph, flags duplicates and incomplete or inconsistent fields, and drafts the corrected master record for a steward to approve. It keeps the customer base clean enough that downstream analytics actually mean something.
SAP S/4HANA, SAP Master Data Governance, SAP Fiori · PROPOSE · Customer master data accuracy and duplicate rate
The Fiori app
The customer master Fiori apps (Joule-embedded)
The business-partner and customer master apps in S/4HANA with Joule in the side panel, so a data steward can ask why a record looks off and get a grounded answer plus a suggested fix in the same screen. No jumping into a separate tool.
Embedded in the Fiori launchpad.
The data product
Customer Intelligence
An Intelligent Application on SAP Business Data Cloud that pulls clean customer data into one governed view so sales and service see the full picture instead of stitching reports together by hand. It is also what gives the steward agent a trustworthy place to ground its checks.
Intelligent Application on SAP Business Data Cloud
We would mine the current customer-data process in SAP Signavio first, map the apps and data flows in SAP LeanIX, and let MIND accelerators carry the old logic into the new build.
A look at the work
