How a global building products manufacturer fixed its SAP order-entry app and stood up BTP

A global manufacturer of high-performance insulation and building envelope products ran its sales order process through a custom Guided Order Entry (GOE) Fiori application. As the team worked to bring additional business units onto S/4HANA and improve the app, a set of specific problems kept slowing down the order desk.

Users couldn't start an order setup without real line items in hand, which created delays when orders needed to be initiated early. ZPSO order creation required manual Plant entry, a step that was error-prone and easy to get wrong. Critical fields like Plant weren't persisting when users moved between edit and change modes, so the same data had to be entered repeatedly. The Detailed Tab had rendering defects. And a redundant Delivery Group pop-up appeared every time it wasn't needed, cluttering the workflow.

The company needed all of this fixed precisely and without disrupting the order desk, while also planning a broader BTP foundation to support future integrations and a mobile-services program.

Mindset worked through each GOE problem in a structured, remote Scrum engagement: Sprint 0 for setup, two build sprints, UAT support, and hypercare, running over 13 weeks total with daily stand-ups, weekly cadence calls, and monthly leadership reviews.

For the dummy line item requirement, the team introduced a mechanism so users can open and set up an order before real line items exist, removing the wait. For ZPSO orders, Mindset auto-populated the Plant field and brought SAP Personas plant entry directly into the Fiori UI, so the correct plant is available without manual lookup. Data persistence was fixed so Plant and other fields carry through in both edit and change modes. A toggle was added so users can switch between display and change modes without being forced to save, matching how the order desk actually works. The Detailed Tab rendering defects were resolved and the Delivery Group pop-up was removed.

After the GOE work, the relationship expanded considerably. Mindset delivered a BTP Enablement and Fiori Activation program, a Planview and Adaptivework-to-S/4 integration, a Fiori and BTP advisory workshop, Mobile Services enablement, a Transportation Management integration with Integration Suite, and ongoing BTP advisory support into 2026.

Every GOE enhancement shipped on schedule within the 13-week plan. Order creation became faster for the team working ZPSO orders, manual entry errors dropped with the auto-populated Plant field, and the workflow cleared the redundant pop-up and mode-switch friction that had slowed users down.

The order desk gained an app that matched how they actually work: start an order early with a placeholder, fix errors less often, move through screens without forced saves. The UX improvements were delivered remotely with close collaboration between Mindset's team and the client's stakeholders.

The BTP enablement and integration work that followed the GOE phase gave the manufacturer a governed platform for system integrations, mobile services, and further Fiori development, with a consistent architecture lead across all phases.