Healthcare and Life Sciences SAP Build
Global Medical Technical Company
Replaced an Excel-based workshop-booking process with a digital SAP Build solution that simplified compliance and approvals.
Healthcare Compliance Transformation: SAP Build Solution Reduces Manual Processes 95%
Delivering a Digital Solution for Improved Compliance
To schedule patient or customer workshops, employees had to utilize a cumbersome request process using Microsoft Excel. Booking a meeting space or virtual slot required considerable time to create a request and fill in relevant information such as date, location, participants, expected costs, etc. Approving requests and managing records for audits was extremely challenging. The client enlisted Mindset to create a digital solution for maintaining all workshop-related information. Mindset followed a Design Thinking process, including the creation of three primary personas, paper and digital wireframes, and low and hi-fidelity prototypes. Following Agile Methodology, the team delivered a solution that improved compliance by simplifying and streamlining recording, approval, and management of data.
Fewer
clicks
Increased
user adoption
in recording compliance requests
of the new solution
If we built this today
Concept · not delivered scopeCustom extensions, now with a copilot.
This is a forward-looking concept, not the scope we delivered on this engagement. It is the build we would reach for now, grounded in SAP that ships today.
This was custom app and process work on SAP Build wrapped around an S/4HANA core for a medical-device business, and that is exactly the kind of bespoke flow a Joule agent can sit on top of today.
The data product
Cloud ERP Intelligence
A governed view of the S/4HANA core that grounds the agent in real transactional meaning instead of a copied dataset, so a healthcare and life sciences process stays auditable. The agent reads it through the Knowledge Graph and runs on the customer's own system, no data copy.
Intelligent Application on SAP Business Data Cloud
The Joule agent
Knowledge Graph Navigator (custom build in Joule Studio)
It reads the custom S/4HANA extensions and process flows a medical-device business builds on SAP Build, then drafts the next action a user would have done by hand. Grounded in SAP Knowledge Graph so it answers in the company's own regulated terms, not generic ones.
SAP Build, SAP S/4HANA, SAP Business Technology Platform · PROPOSE · Manual touches per custom process, and time to resolve an exception in an extended workflow.
The Fiori app
Joule in the Fiori launchpad
The launchpad copilot sits over the standard S/4HANA apps a medical-device company already runs and answers in context, so a custom SAP Build extension gets an AI front door without a separate tool. Where a process is purely bespoke, the custom agent above carries it.
Embedded in the Fiori launchpad.
We would mine the actual process in SAP Signavio first, map the extension estate in SAP LeanIX, and let MIND accelerators carry the old SAP Build logic into the new agent model.
A look at the work
