CHS: a user-centric SAP digital transformation for a Fortune 100 cooperative
Trained the team on UX advising, Design Thinking, and Fiori 2.0, then delivered a role-tailored, user-centric SAP transformation.
CHS: User-Centric SAP Digital Transformation
Designing a User-Centric Digital Transformation
The client needed a digital transformation. Users were grappling with an incongruent and decentralized mix of solutions, platforms, processes, and approaches used to reach multiple audiences across the client enterprise. Mindset ideated the key requirements in order to train the client on UX advising, Design Thinking, and Fiori 2.0. The Mindset team enabled a delightful experience for onboarding users and interacting with applications, promoting an effective ‘customer experience’ strategy. The deliverable was a user-centric digital transformation - tailored to roles and personalized per user - that represented best practices for digitizing the industry.
Improved
process efficiency
Reduced
time requirements
If we built this today
Concept · not delivered scopeIntegration that watches itself.
This is a forward-looking concept, not the scope we delivered on this engagement. It is the build we would reach for now, grounded in SAP that ships today.
This cooperative runs on SAP Fiori and a web of integrations tying members, commodity partners, and plants together, and the work was about keeping those connections honest and flowing.
The Joule agent
iFlow Health Watcher
Watches every integration flow connecting member cooperatives, grain and commodity partners, and the back office, then reads run logs and message volumes to catch failing or slow iFlows. It proposes the fix or retry path before a broken handoff stalls an order or a settlement.
SAP Integration Suite, SAP BTP, SAP S/4HANA · PROPOSE · Integration flow success rate and mean time to detect a broken interface
The Fiori app
SAP Integration Suite (BTP, not a Fiori app)
Integration here lives in SAP Integration Suite on SAP BTP, not a single S/4HANA Fiori tile. The Flow Builder pattern with Joule helps draft and document iFlows across the cooperative's trading and plant connections.
Runs on SAP BTP, not the Fiori launchpad
The data product
Governed integration data product on SAP Business Data Cloud
A governed data product on SAP Business Data Cloud pulls message and interface telemetry into one trusted view so the agent reasons over real flow health, not guesses. It grounds the watcher in the cooperative's actual integration landscape.
Data product on Business Data Cloud
We'd mine the real integration flows in SAP Signavio first, map the connected systems in SAP LeanIX, and lean on MIND accelerators to carry the old interfaces into the new build.
A look at the work
