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Case Study: Energy/Utilities

Premier Midwestern Energy Provider

Eliminating Pain Points in a Timesheet Data Entry Process

Timesheet data for the client’s employees had to be entered through either the ESS portal or SAP transactions. Both options were particularly complicated, cumbersome, and rigid, and neither was mobile-friendly. To fully understand the business problem, Mindset began by investigating end-user challenges and specific pain points. The team tested low-resolution prototypes with super users and designed high-resolution prototypes for cross-organizational feedback. The new system provided the client with a simplified and mobile-friendly timesheet data entry process.

Simplified

user experience

Improved

mobility

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