Step 1. Design Thinking
Patterson involved service personnel and other users in a Design Thinking process that focused on the how the users interface with their customers and how the systems could better support the needs of the Patterson representatives.
Step 2. Prototyping
A series of prototypes were developed that allowed the team to better visualize how the new solution would work. Feedback gathered at each step of the prototyping process helped the design improve to ensure the final version allowed the information needed to be gathered in a way that was fast, efficient. and intuitive.
Step 3. Design and Build
Insights from design thinking and the high res prototype combined with the input from the product owner define the initial user story backlog
The hi res prototype combined with an initial backlog allowing the dev team to build a tangible product within two weeks which allows the product owners to begin providing feedback immediately.
Design and Implementation
- Field users involved from the start
- Mobile-optimized design
- Biweekly sprints/demos to gather user insight
The MVP was pilot tested with 17 Technicians in 17 unique locations. In Pilot 1, these 17 Technicians acted as Super Users. After the pilot with this first group, mass implementation followed.