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SAP Fiori · User Experience

Financial Services SAP Fiori

Phase 1 SAP Fiori delivery for a US payments and business services company

A Payments and Business Services Company Delivered 2014

Mindset delivered a Phase 1 SAP Fiori engagement for a Minnesota-based payments and business services company, putting modern UX on SAP at an early stage of the company's Fiori journey.

By the numbers

  • Phase 1

    Fiori deployment completed for a major business services company

  • 2014

    Early SAP Fiori delivery, before widespread enterprise adoption

Before

Traditional SAP interfaces

  • SAP in use for core operations, but with legacy transaction-based interfaces.
  • No Fiori deployment in place.
  • User experience modernization not yet underway.

After

Fiori Phase 1 live

  • Phase 1 SAP Fiori implementation completed and in production.
  • Fiori launchpad and apps configured and handed over to the internal team.
  • Foundation in place for future Fiori phases.

Why this matters

An early 2014 SAP Fiori Phase 1 for a large US payments and business services company, when Fiori was just becoming a real enterprise option. Mindset was there at the start.

The challenge

The company was an established player in payments, data, and business services, running SAP for core business operations. Its teams were working with traditional SAP interfaces at a time when Fiori was just becoming viable for enterprise deployment.

The ask was straightforward: get Fiori stood up and working in Phase 1, with a foundation that could be built on.

What we did

Mindset ran a Phase 1 SAP Fiori implementation, scoping the initial Fiori deployment for the company's SAP environment. The engagement focused on delivering working Fiori apps and the underlying configuration to support them.

The work was targeted and phased by design. Phase 1 established the Fiori foundation. The company, a large employer in the Minneapolis area, was an early adopter of the platform.

The outcomes

The Phase 1 engagement delivered a working SAP Fiori environment for the company. The foundational Fiori setup was completed and handed over, giving the company an initial Fiori deployment on which future phases could be built.

If we built this today

Concept · not delivered scope

From SAP screens to a guided front door.

This is a forward-looking concept, not the scope we delivered on this engagement. It is the build we would reach for now, grounded in SAP that ships today.

This Phase 1 work moved a payments and business services company's teams off traditional SAP interfaces and onto role-based Fiori, and today that same goal starts with Joule built right into the launchpad.

The data product

Cloud ERP Intelligence

A governed view of the company's SAP S/4HANA business data that grounds the launchpad assistant in real meaning, so its answers reflect actual transactions and master data rather than a generic guess. It keeps the agent honest about what each user can see and do.

Intelligent Application on SAP Business Data Cloud

The Joule agent

Knowledge Graph Navigator

Sits in the Fiori launchpad as the role-based front door, reading a user's open tasks and the business objects behind them across SAP S/4HANA. It answers natural-language questions and drafts the next action, so people work the process instead of hunting for the right transaction screen.

SAP S/4HANA, SAP Fiori, SAP Knowledge Graph · PROPOSE · Time-to-task and self-service task completion rate

The Fiori app

Joule in the Fiori launchpad

Joule is the copilot built into the standard Fiori launchpad now, so a question or a request kicks off the right app and pre-fills it instead of the user navigating a menu. It is the same role-based shell the Phase 1 work was reaching for, with the assistant layered on top.

Embedded in the Fiori launchpad

We would mine how people actually move through these tasks in SAP Signavio first, map the app and role landscape in SAP LeanIX, and let MIND accelerators carry the old screens forward to a Fiori experience with the assistant built in.

The Joule Agent Factory Process intelligence

What we built

  • Phase 1 Fiori deployment completed

    SAP Fiori Phase 1 implementation

    Initial Fiori deployment and configuration for a payments and business services company, establishing the SAP UX foundation.

  • Working Fiori apps in production

    Fiori app configuration

    SAP Fiori apps configured and delivered as part of the initial phase scope.

  • Fiori launchpad and frontend server configured

    Fiori frontend setup

    Frontend server configuration and Fiori launchpad setup to support the initial Fiori rollout.

  • Phase 1 complete and ready for Phase 2 build-out

    Phase 1 handover

    A scoped, phased delivery with a clean handover to the internal team, designed to support follow-on phases.