S/4HANA UX · Fiori Launchpad · Reporting & Analytics
Healthcare and Life Sciences SAP ABAP SAP Fiori SAP Fiori Launchpad
A Medical Device Manufacturer Builds a Coherent S/4HANA UX and Reporting Strategy on Fiori
A global medical device manufacturer Delivered 2019–2020
Mindset delivered a full S/4HANA UX and reporting strategy, a configured and branded Fiori Launchpad, and a flexible support model that let this medical device manufacturer build its own Fiori content and a flexible, on-demand SAP support model.
By the numbers
-
2 parallel tracks
UX advisory and Fiori Launchpad delivered simultaneously
-
3 engagements
UX advisory, reporting, and support across 2019-2020
Before
No UX strategy, rigid support model
- Moving to S/4HANA with no coherent UX or reporting strategy, defaulting to out-of-the-box screens.
- Upgrade path from S/4HANA 1610 undefined and no Fiori prioritization framework.
- Heavy reliance on a large system integrator for ongoing ABAP and support work, with no right-sized alternative.
After
Defined strategy, branded launchpad, self-sufficient team
- A structured S/4 Fiori delivery model, decision-tree framework, and upgrade roadmap in place.
- Configured and branded Fiori Launchpad with the internal team fully enabled to manage their own content.
- A flexible on-demand support model sized to the actual work.
Why this matters
A medical device company moving to S/4HANA needed strategy before screens. Mindset delivered UX architecture, a branded Fiori Launchpad, a reporting capability, and a right-sized support model, all before any large-scale build.
The challenge
This global infection-prevention and medical-device manufacturer was moving onto S/4HANA and needed more than out-of-the-box screens. The team wanted a coherent user-experience and reporting strategy before committing to any build, and a clear path from SAP 1610 to a newer release.
At the same time, the company was looking for a more flexible way to handle ongoing ABAP and support work. Leadership wanted to understand how much weekly support capacity it actually needed, and whether there was a better model.
What we did
Mindset ran two parallel S/4HANA UX engagements under a single MSA.
The UX Advisory track covered architecture analysis and recommendations, the 1610-to-1809/1909 upgrade path, SAP usage and incident analysis, prioritization of UX focus areas, a structured S/4 Fiori delivery model, a decision-tree framework, and a Fiori analytics strategy with quick wins, plus emerging-technology UX use cases. In parallel, Mindset delivered Fiori Launchpad configuration, theming, and branding, and enabled the company's internal team to create their own catalogs, groups, tiles, and target mappings.
A third track, Finance, Analytics and Reporting, assessed and implemented the company's S/4HANA functional reporting strategy, kept aligned to the broader UX work. That was followed by a support services engagement covering as-needed analytics, ABAP development, and incident handling through 2020.
The outcomes
The company came out of the engagement with a defined S/4HANA UX and reporting strategy, a configured and branded Fiori Launchpad, and an internal team that knew how to build and manage their own Fiori content.
The reporting and analytics capability was delivered and in use. The flexible support model gave the team a path to reduce its reliance on the large external integrator, replacing it with a right-sized pool of on-demand SAP expertise.
If we built this today
Concept · not delivered scopeLet the system show you where to focus.
This is a forward-looking concept, not the scope we delivered on this engagement. It is the build we would reach for now, grounded in SAP that ships today.
This team wanted a coherent UX and reporting strategy before committing to a Fiori delivery model, instead of guessing from out-of-the-box screens, and that prioritization is exactly the kind of judgment a Joule agent grounded in real usage data can now help carry.
The data product
Cloud ERP Intelligence
Grounds the agent in governed S/4HANA usage, role, and process semantics through the SAP Knowledge Graph, so adoption and reporting recommendations sit on real meaning rather than raw click logs. It runs against the live system with no data copy.
Intelligent Application on SAP Business Data Cloud
The Joule agent
Fiori Adoption Insight Agent
Reads SAP UI usage logs along with incident and task-frequency data across the S/4HANA system, then proposes which roles and transactions to prioritize for Fiori app adoption and where reporting gaps still send people to spreadsheets. It hands you a ranked focus list instead of a blank backlog.
SAP S/4HANA, SAP Fiori, SAP Fiori Launchpad, SAP Build Work Zone · PROPOSE · Fiori adoption rate and time-to-task for high-volume roles
The Fiori app
Manage Launchpad Spaces and Pages with embedded Joule
The launchpad space and page management apps now carry Joule, so an admin can ask in plain language which tiles a role actually uses and get a proposed catalog and target-mapping layout back. It turns launchpad housekeeping into a conversation rather than a config marathon.
Embedded in the Fiori launchpad.
In practice we'd still mine the real process in SAP Signavio first, map the application and role landscape in SAP LeanIX, and lean on MIND accelerators to carry the old launchpad content and reports over to the new model.
What we built
-
Full S/4HANA UX strategy delivered before any build committed
UX advisory and upgrade roadmap
Architecture analysis, SAP usage review, prioritization of UX focus areas, and a defined upgrade path from S/4HANA 1610 to 1809/1909.
-
Repeatable framework for ongoing Fiori decisions
S/4 Fiori delivery model and decision framework
A structured model for delivering Fiori in S/4HANA, plus a decision-tree framework to guide app prioritization and a Fiori analytics strategy with quick wins.
-
Internal team self-sufficient on Fiori content creation
Fiori Launchpad configuration and branding
FLP configuration, theming, and branding that reflected the company's identity, with the internal team enabled to create their own catalogs, groups, tiles, and target mappings.
-
Reporting and analytics capability delivered and live
Finance, analytics, and reporting implementation
Assessment, design, and delivery of the S/4HANA functional reporting strategy, aligned to the broader UX architecture.
-
A flexible, on-demand SAP support pool
On-demand ABAP and support model
A flexible support engagement covering analytics, ABAP development, and incident handling, sized to actual need rather than a large retainer.