Consumer and Retail SAP Fiori
Large Home Improvement Retail Corporation
Ran a week of Design Thinking with store associates and shipped an SAP Fiori mobile product-lookup app in under six weeks.
SAP Fiori Mobile Solution for Retail: 6-Week Implementation Case Study
Improving Product Look Up with an SAP Fiori-based Mobile Solution
The client’s store associates needed anywhere, anytime access to product information through a mobile, device-agnostic solution. The client engaged Mindset for a week-long Design Thinking effort to ideate with store associates, managers, and the IT team on improvements to the customer experience. This work culminated in a low-resolution prototype of a mobile application. An Agile development team then delivered phases of functionality in a series of sprints. In less than 6 weeks, the client had an SAP Fiori-based solution that enabled store employees easy access to real-time, up-to-date information.
6
to completion
Accelerated
product look up
Real-time
access to data
If we built this today
Concept · not delivered scopeMake the everyday screens do the work.
This is a forward-looking concept, not the scope we delivered on this engagement. It is the build we would reach for now, grounded in SAP that ships today.
This was Fiori UX work for a large retailer, sanding down the standard SAP screens so the people running orders and store ops could move faster, and today that same goal is where embedded AI fits cleanly.
The data product
Customer Intelligence
Pulls order, fulfillment, and customer signals into one grounded view so the agent's suggestions reflect real demand and service history, not just the row on screen.
Intelligent Application on SAP Business Data Cloud
The Joule agent
Delivery Block Resolution
Reads open orders, delivery blocks, and item availability in SAP S/4HANA, then drafts the next action for an associate to approve, whether that's releasing a block, splitting a delivery, or flagging a stock gap. It keeps the human in the loop on anything that touches a customer promise.
SAP S/4HANA Sales (SD), SAP S/4HANA Order Management · PROPOSE · Order touch time and on-time fulfillment rate
The Fiori app
Manage Sales Orders (Joule-embedded)
The standard S/4HANA order management app with Joule in the launchpad, so an associate can ask for the at-risk orders and act on them without hopping between screens. The same pattern covers Sales Order Fulfillment for delivery-block work.
Embedded in the Fiori launchpad.
We'd mine the real order-to-cash steps in SAP Signavio first, map the app and integration estate in SAP LeanIX, and let our MIND accelerators carry the old Fiori UX patterns forward to the new ones.
A look at the work
