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Case Study: Utilities

Utility Holding Company – Outage Project

Improved Access to Quality Data and Reduced Work-Order Processing Time for Customers

Workers fixing a power line

The client’s 4,000+ field workers were frustrated with the outdated work-order booking system that required manual entry, often of irrelevant information, and negatively impacted their 2 million gas and 3.6 million electric customers. Emergency responders lacked vital response information, leaving them at risk. Mindset’s team was tasked with building a user-friendly application that would enhance employee and customer satisfaction and improve access to quality data. Using Agile/Scrum methodology, the new Gas Emergency and Electric Outage App provided an efficient, safe and accessible mobile experience. Work-order processing time was reduced considerably, and customers were now informed with precise information from first responders in near real-time.

Mobile Application Wireframes
Three Mobile Application Scren Shots
0%
increase

in usability

0%
of users

found the application intuitive

“(The screens are clean), and not a lot to get lost in.” 

 

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