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Case Study: Utilities

Utility Holding Company – Outage Project

Improved Access to Quality Data and Reduced Work-Order Processing Time for Customers

Workers fixing a power line

The client’s 4,000+ field workers were frustrated with the outdated work-order booking system that required manual entry, often of irrelevant information, and negatively impacted their 2 million gas and 3.6 million electric customers. Emergency responders lacked vital response information, leaving them at risk. Mindset’s team was tasked with building a user-friendly application that would enhance employee and customer satisfaction and improve access to quality data. Using Agile/Scrum methodology, the new Gas Emergency and Electric Outage App provided an efficient, safe, and accessible mobile experience. Work-order processing time was reduced considerably, and customers were now informed with precise information from first responders in near real time.

Mobile Application Wireframes
Three Mobile Application Scren Shots

in usability

of users

found the application intuitive

“(The screens are clean), and not a lot to get lost in.” 


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