The client’s 4,000+ field workers were frustrated with the outdated work-order booking system that required manual entry, often of irrelevant information, and negatively impacted their 2 million gas and 3.6 million electric customers. Emergency responders lacked vital response information, leaving them at risk. Mindset’s team was tasked with building a user-friendly application that would enhance employee and customer satisfaction and improve access to quality data. Using Agile/Scrum methodology, the new Gas Emergency and Electric Outage App provided an efficient, safe, and accessible mobile experience. Work-order processing time was reduced considerably, and customers were now informed with precise information from first responders in near real time.


in usability
found the application intuitive
Related content
How to Build a User Persona
The first step to creating a valuable user experience is research. Don’t know where to start? Read our UX Whitepaper…
SAP BTP: Leveraging SAP AppHaus Network Benefits
Staying ahead of the competition requires innovation and cutting-edge solutions in today’s fast-paced business world. SAP Business Technology Platform (SAP…
Sapphire NOW Keynote Perceptions from someone new to the SAP Ecosystem
SAP configures cloud solutions with the all-new Business Process Intelligence for SAP Process Insights. I am a month old in…