The client’s 4,000+ field workers were frustrated with the outdated work-order booking system that required manual entry, often of irrelevant information, and negatively impacted their 2 million gas and 3.6 million electric customers. Emergency responders lacked vital response information, leaving them at risk. Mindset’s team was tasked with building a user-friendly application that would enhance employee and customer satisfaction and improve access to quality data. Using Agile/Scrum methodology, the new Gas Emergency and Electric Outage App provided an efficient, safe, and accessible mobile experience. Work-order processing time was reduced considerably, and customers were now informed with precise information from first responders in near real time.
![Mobile Application Wireframes](https://www.mindsetconsulting.com/wp-content/uploads/2022/04/Utility-Holding-Company-Outage-Project_1b.jpg)
![Three Mobile Application Scren Shots](https://www.mindsetconsulting.com/wp-content/uploads/2022/04/Utility-Holding-Company-Outage-Project_2b.jpg)
in usability
found the application intuitive
Related content
Low-Code Platforms and the Laws of UX
Recently, there’s been a lot of conversations and questions about the various low or no-code platforms, and how they might…
ORGANIZE and MINIMIZE your SAP Gateway development
So you have started your gateway project from the scratch. You have an app to build which will parse many…
SEIDOR brings Human-Centered UX to the S/4 Implementation journey via its partnership with Mindset Consulting
The partnership will enable faster ROI of SEIDOR’s SAP S/4HANA implementations through improved user experience and quicker user adoption. Houston,…