The client’s 4,000+ field workers were frustrated with the outdated work-order booking system that required manual entry, often of irrelevant information, and negatively impacted their 2 million gas and 3.6 million electric customers. Emergency responders lacked vital response information, leaving them at risk. Mindset’s team was tasked with building a user-friendly application that would enhance employee and customer satisfaction and improve access to quality data. Using Agile/Scrum methodology, the new Gas Emergency and Electric Outage App provided an efficient, safe, and accessible mobile experience. Work-order processing time was reduced considerably, and customers were now informed with precise information from first responders in near real time.
found the application intuitive
Today, we’re announcing Mindset SafeTransport for SAP. We’ve all experienced changes as a result of COVID-19. We’re all living through…