Skip to content
HOME > CASE STUDIES > RETAIL > MULTINATIONAL HOME IMPROVEMENT RETAILER

Case Study: Retail

Multinational Home Improvement Retailer

Streamlining In-store Customer Relationship Management

To optimize the in-store experience for customers with premium memberships, the client asked Mindset to help create a seamless, more user-friendly application. Design Thinking was used to capture store interactions and consolidate pain points. A low-resolution prototype was created to illustrate a general design. A high-resolution prototype was then created for client feedback. The team also showcased interactive possibilities using the Natural Language Processing (NLP) tool, which allows voice and text data to be easily captured. Mindset delivered a new application for 800+ stores, that highly enhanced the store experience for walk-in professional customers.

Improved
customer experience
Enhanced
sales intelligence
Personalized
in-store interactions

Related content

Unlocking AI’s Potential with Human-Centered Design

Unlocking AI’s Potential with Human-Centered Design

October 30, 2024

There’s plenty of buzz about how AI is reshaping enterprise software at a fundamental level. There’s enhanced decision-making capabilities, automated…

Read Post
Unlocking SAP BTP Success: Launching Our New BTP AMS Services

Unlocking SAP BTP Success: Launching Our New BTP AMS Services

February 11, 2025

When organizations invest in SAP Business Technology Platform (BTP) without fully unlocking its potential, it’s a missed opportunity for transformative…

Read Post
Getting back to the basics – Recharging and Refocusing

Getting back to the basics – Recharging and Refocusing

May 11, 2020

There is no shortage of articles out there about how to sell in the “new normal,” a phrase that a…

Read Post
Back To Top