As part of managing clinical trials of their technology, this customer’s employees recorded their in-person interactions with medical practitioners in their CRM. Due to the poor user interface, the employees opted to enter interactions in delayed batches rather than in real time, losing vital information in the interim. The Mindset team developed a branded and tailored SAP UI5 application that improved user experience, increased engagement, and provided cross-company visibility into high-value interactions. The application included a useful new Insight feature that allowed the team to proactively report issues with business processes. Within a week of launch, the client recorded 11 times more customer interactions than typical.

customer interactions in first week
in the first week post-launch
Related content
New outlook on EWM to enable the “E”ase in the “Extended Warehouse Management”
Are you still struggling with the OLD WMS? Here is why you should reconsider your options with the latest version…
5 Positive Trends coming out of SAP software delivery initiatives for Agile organizations
Recently we’ve spent some quality time with several great organizations in various stages of their Agile transformation initiatives, and a…
Machine Learning and Image Recognition with iOS 11
During summer 2015, I had the opportunity to visit Earth Resource Observation and Science Center (EROS), a research center for…