skip to Main Content

Case Study: Healthcare

Medical Technology Company

Enhancing User Experience and Customer Engagement with a Tailored UI Application

Doctors and staff talking in hospital

As part of managing clinical trials of their technology, this customer’s employees recorded their in-person interactions with medical practitioners in their CRM. Due to the poor user interface, the employees opted to enter interactions in delayed batches rather than in real time, losing vital information in the interim. The Mindset team developed a branded and tailored SAP UI5 application that improved user experience, increased engagement, and provided cross-company visibility into high-value interactions. The application included a useful new Insight feature that allowed the team to proactively report issues with business processes. Within a week of launch, the client recorded 11 times more customer interactions than typical.

Medical Technology Dashboard

customer interactions in first week


in the first week post-launch

“(This) project is so beautiful and is exactly what we wanted. This could not have been delivered by another partner out there.”
– Client Director


Related content

S/4HANA Digital

Steps of a Successful SAP S/4HANA Digital Deployment

May 1, 2019

I wanted to follow up my introduction to our S/4HANA Digital UX offerings with some detailed steps on how we…

Read Post

Mindset Welcomes Jennifer Gnerer!

November 4, 2016

Mindset is excited to announce that Jennifer Gnerer has joined our team as our Sr UX Designer. Jennifer will help…

Read Post
Back To Top