skip to Main Content
HOME > CASE STUDIES > AGRICULTURE > DIVERSIFIED FOOD PRODUCTION CORPORATION

Case Study: Agriculture

Diversified Food Production Corporation

Creating a More Efficient, User-Centric Solution for Sales Order Processing

For the client’s Customer Service and Support (CSS) personnel, the existing process for creating and updating sales orders in the SAP system was cumbersome and time-consuming. Two sites with over 40 CSS staff generated 70% of the organization’s entries, with 40% via email/fax and 30% via phone. The Mindset team started on the project by researching specific user pain points, identifying order entries with errors, and studying blockages along the user journey. After conducting user studies in SAP Build, the team delivered a user-centric solution that reduced sales order entry time, training requirements, and email interactions. The solution positively impacted the business unit and provided a superior customer experience.

Using Design Thinking methodology, we distilled the complex flow (upper right) to a simple access screen for the end users.

0%
reduction in sales order entry time

Related content

Work-Life Balance

Work-Life Balance and Mindset

August 21, 2019

For me, one of the best things about working at Mindset is the work-life balance that it offers.  Work-life balance…

Read Post
VoE

Mindset’s Voice of the Employee: An Employee Experience application for SAP & VoE

November 10, 2020

Are you an IT manager who is curious about how your employees feel about your internal processes? Are you concerned…

Read Post

The DemoJam Journey: Ideation – Design Phase

October 11, 2023

TechEd 2023 is less than a month away. I thought this would be a perfect time to pop in and…

Read Post
Back To Top