Today, as I hurtle over the Pacific Ocean on the way home, I’d like to share the results of the other two primary objectives for the trip: building stronger personal relationships with our global customer base, and continuing to build…

I’m currently in the midst of a two-week trip around the world (literally - we’re going to circumnavigate the globe :-) ) to continue to drive Mindset’s goal of delivering remarkable experiences to SAP users forward.  I’ve got three primary…

Before I jump into my topic, I think I should give you a quick background on my experience.  Prior to joining Mindset two and a half years ago, I spent my entire career (approximately 14 years) in large IT organizations…

At Mindset, one of our core values is to build Deep and Trusting Relationships.  This applies to everyone we interact with: our partners, our employees, and of course, our customers. One of the things that I love most about my…

This one’s for the IT folks out there - think back to the last software project that you delivered at work and answer one simple question:  if you asked your end users to pay for your product with money out…

We’re big fans of Design Thinking here at Mindset, and why wouldn’t we be? It’s an incredible way to clearly understand a problem, build engagement and drive empathy with users, and drastically improve your chances of providing a solution that…