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Case Study: Telecommunications

Network Infrastructure Provider

Empowering Sales with a Comprehensive Data Management Tool

The client’s sales representatives needed a better system to manage order exceptions, quotes, order blocks, and EDI transactions. Instead of struggling with a fragmented system, the team wanted easy access to customer information and sales processes.

Mindset created an online, comprehensive prototype dashboard with search and filter options that made data easy to access, manage, and manipulate. The dashboard provided better visibility into customer data, boosted productivity for sales representatives, and improved the customer experience. User adoption, satisfaction, and productivity all increased, with users now finding “everything at our fingertips.”

0%
user adoption
Increased
user satisfaction
Improved
user productivity

“This is awesome!… it is easy to manage and manipulate” – User

“Search bar filters look perfect.” – User

“Everything at our fingertips – looks great!” – User

“Makes sense as it is designed” – User

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