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Case Study: Healthcare

Medical Device Company

Designing an Accessible, Simplified Service Order Management Process

Close up of doctor's hands holding a mobile phone

The client’s existing SAP system required users to maneuver through many redundant steps, and a revamp was needed. Leveraging Mindset’s Design Thinking process, the client was able to simplify their service order management processes, making it intuitive, efficient and more transparent. With significantly fewer clicks, service order technicians could complete orders in a fraction of the time previously required.  All relevant information is now available on a single screen without overwhelming the user, and accessibility is greatly increased – allowing for access on multiple devices, across different platforms, online as well as offline.

Wireframe of dashboard
Medical Device Service Dashboard
Increased efficiency and usability

of the applications

Improved flexibility

across different devices and platforms

Improved accessibility

online as well as offline

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