Skip to content
HOME > CASE STUDIES > CPG > LEADING PRODUCER OF CONSUMER FOODS

Case Study: Consumer Packaged Goods

Leading Producer of Consumer Foods

Reducing Customer Confusion with a Clear, Straightforward System

Every time a minor change was made to a sales order, the client’s system sent them a confusing, automated outbound email. Customers would then reach out to the client for clarification, resulting in unnecessary time spent resolving the confusion.

Mindset was asked to improve the accuracy, robustness, and timing of these system-generated emails. Using Design Thinking, Mindset collaborated with the client to create a clear, straightforward process that improved both the quality and clarity of the emails. The new system received high marks for usability.

Clients now receive clear alerts about their sales orders, and can quickly interpret next steps.
.

0%
System Usability Score
Significant
time saved

“I can’t believe we haven’t had something like this until now.” – Client Customer Ops Specialist

“Simple, not overwhelming, easy to navigate.” – Client Customer Ops Specialist

“It’s very clear, straightforward, and I like it.” – Client Customer Ops Specialist

Related content

Fiori App Analysis

Tip: Which Fiori Apps Can I use? Use the New Discovery Tool!

April 19, 2016

There are hundreds of Fiori apps, but none of these work for me! Plus, I don’t have HANA. -everyone One…

Read Post
Matthew Whigham

Matthew Whigham: Welcome to the Mindset Software Products team

March 9, 2020

On behalf of the Mindset Software Products team, I’m extremely excited to welcome Matthew Whigham to the team!  Matthew will…

Read Post
Interview, Hiring, & Onboarding in a Remote Workforce World

Interview, Hiring, & Onboarding in a Remote Workforce World

May 7, 2020

There is no question our worlds have been completely changed by Covid-19 and, now, virtual workforces are our new reality.…

Read Post
Back To Top