Every time a minor change was made to a sales order, the client’s system sent them a confusing, automated outbound email. Customers would then reach out to the client for clarification, resulting in unnecessary time spent resolving the confusion.
Mindset was asked to improve the accuracy, robustness, and timing of these system-generated emails. Using Design Thinking, Mindset collaborated with the client to create a clear, straightforward process that improved both the quality and clarity of the emails. The new system received high marks for usability.

Clients now receive clear alerts about their sales orders, and can quickly interpret next steps.
.
“I can’t believe we haven’t had something like this until now.” – Client Customer Ops Specialist
“Simple, not overwhelming, easy to navigate.” – Client Customer Ops Specialist
“It’s very clear, straightforward, and I like it.” – Client Customer Ops Specialist
Related content
Pam Glick: Welcome!
Mindset is excited to welcome Pam Glick to our Solutions practice! Pam has joined the team as a Solution Architect…
What UX and Airports Have in Common
Folks, As I go about my daily life, I tend to observe things and then think how they relate to…
Top 5 Reasons to Attend October’s ASUG Chapter Meeting
Good morning, friends! With ASUG Minnesota’s next Chapter Meeting right around the corner, we figured now would be an appropriate…