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Case Study: Manufacturing

Large Wire and Cable Manufacturer

Designing a Simple, Clear Data Entry Process

IT technician testing network cables and fiber optic connections in data center server room

The client was using a combination of paper forms, Excel files, and emails for managing asset information. This led to inefficiencies, production interruptions, downtime, and the loss of information. Mindset was engaged to create a company-wide solution that would centralize asset information and provide enhanced, real-time visibility to asset tracking.

Using SAP technology, the team built a paperless software solution which contained all information regarding the asset, including entry/exit processes, real-time notifications to workflow participants, and tracking updates. Users found the prototype simpler, clearer, and easier to use than their legacy system.

SAP work order management interface showing breakdown notifications and mobile tablet integration
90%
SUS score
Easier
step-by-step experience

“It’s clearer. It’s easier than ordering from Amazon.” – User

“It’s simpler… we can see anything we want to see without having to have multiple windows open…we can see everything from one screen.” – User

“(It) provides an easier step-by-step experience to go from one (task) to the other.” – User

“The bulk of what we’re trying to accomplish has been accomplished.”  User

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