Case Study: Agriculture
Global Food Corporation – Customer Data
Customizing a Digital Solution for Creating and Managing Customer Data
The client’s outdated system for creating and maintaining customer data was fraught with problems: it was manual, labor-intensive, extremely slow, repetitive, prone to human error, and lacking in customer focus.
Mindset was approached to conduct an end-to-end study and deliver an innovative, streamlined digital solution. The Mindset team worked closely with users to design a system that would Create, Read, Update and Delete (CRUD) master data. The client received a set of applications for creating and maintaining customer records, customized for use across different business units. The new system accelerated the efficiency of business processes, cutting the time to manage a service agreement from 3 days to 3 hours.
in time required to process customer service agreements
data entry process
An Interview with Hennie Pieters on Design Thinking & Fiori Applications
Mindset recently had the opportunity to sit down with Hennie Pieters, Leader of Enterprise Architecture at Sun Chemical. His team…
Straight to the Source: How inclusion improves outcomes
I’ve always preferred going straight to the source. In grade school, teachers often have their students play the “telephone game."…
Avoiding SAP S/4HANA Skillpocalypse
The road from ECC to S/4HANA is paved with many challenges for the SAP customers. But be it a greenfield…