The client’s outdated system for creating and maintaining customer data was fraught with problems: it was manual, labor-intensive, extremely slow, repetitive, prone to human error, and lacking in customer focus.
Mindset was approached to conduct an end-to-end study and deliver an innovative, streamlined digital solution. The Mindset team worked closely with users to design a system that would Create, Read, Update and Delete (CRUD) master data. The client received a set of applications for creating and maintaining customer records, customized for use across different business units. The new system accelerated the efficiency of business processes, cutting the time to manage a service agreement from 3 days to 3 hours.


in time required to process customer service agreements
data entry process
Related content
2020: the Year our Customers and Prospects became my Friends
2020 has already been the year of many firsts. In many ways the changes have been so big, it’s hard…
An Introduction to the SAP HANA Cloud
SAP HANA Cloud is a cloud-based platform provided by SAP Business Technology Platform (BTP), which enables the various types of…
Dev Tip: Create a Google Maps link in SAPUI5
Dev Tip: Create a Google Maps link in SAPUI5 In case you’ve missed our dev tips in past weeks, we…