skip to Main Content
HOME > CASE STUDIES > ENERGY/UTILITIES > PUBLICLY OWNED UTILITY

Case Study: Energy/Utilities

Publicly Owned Utility

Using Design Thinking Techniques to Transform User Experience

In order for employees and contractors to apply for SAP roles within the organization, a cumbersome, time-consuming process was required. The Mindset team was tasked with streamlining the process to remove ambiguity, duplicity, and other roadblocks. After using Design Thinking techniques to identify pain points, create user personas, and undertake rapid prototyping, the team implemented the most popular suggestions to create a hi-res prototype of the final solution. The end result enhanced the user experience in a new, efficient solution, with a workflow aligned with future business goals.

Increased
efficiency
Increased
visibility

Related content

Create a Media Upload OData Service with Custom Header Parameters

September 1, 2022

Thanks for tuning in and checking out my very first blog for Mindset, Create a Media Upload OData Service with…

Read Post

Using the SAP Launchpad Service for Multiple User Groups, Part 1

June 20, 2022

Part 1: How to Setup the SAP Launchpad Service with two different groups of employees and achieve different roles based…

Read Post
Back To Top