A large construction supply distributor was struggling with the complexity and performance of their legacy customer service platform. They needed performance troubleshooting, recommendations, and a roadmap to help their current SAP Fiori applications work better in the field.

The client partnered with Mindset to troubleshoot performance, conduct end-user interviews, provide recommendations, and create an architecture roadmap. The solution simplified the Fiori/network infrastructure, showcased an SAP BTP Work Zone site, and performed up to 20% faster for initial page load. This resulted in significant time savings and increased efficiency for the client’s Customer Service Representatives.