Merit Energy teamed up with Mindset to reimagine their legacy vendor management system using SAP Business Technology Platform (BTP), Datasphere & Process Automation. Grounded in our SAP AppHaus human-centered design approach, we delivered a scalable Vendor Management Portal that slashed manual steps and accelerated approvals across the enterprise.
Challenge
The customer’s homegrown Java-based vendor system wasn’t integrated with SAP or other data sources, leading to:
- Poor visibility into approval status
- Overwhelming email notifications
- Missed deadlines and manual follow-ups
Our Human-Centered Approach
- Design Thinking Workshops: Mapped end-to-end user journeys and vision storyboards to define “Notification Nirvana” and “Saved by Save” scenarios.
- High-Fidelity Prototypes: Built clickable Figma mock-ups for intake forms, status trackers, and approval flows.
Solution
- Vendor Management Portal: Deployed on SAP Build Workzone with tiles for visibility, inbox management, and approval tracking.
- Process Automation: Orchestrated parallel approvals, notifications, and decision rules using SAP Build Process Automation.
- Unified Data Hub: Leveraged SAP Datasphere as a single source of vendor data and SAP Fiori elements for real-time insights.
Benefits
- Up to 60% reduction in clicks for approval tasks
- 57 hours saved per user per year (~$113.5K annual cost savings across 60 users)
- Improved productivity with concurrent approvals and clear task visibility
- Internal upskilling on BTP services and low-code development
Next Steps & Roadmap
Merit Energy is now scaling to full production with:
- BTP governance and consumption monitoring
- Expanded Datasphere & SAP Analytics Cloud capabilities
- Looking into Integration Suite for replacement of multiple point to point integrations and larger scale productive usage of SAP BTP work zone capabilities.
Conclusion
Ready to transform your vendor processes? Mindset’s SAP AppHaus team is here to help you unlock the full power of BTP, Datasphere, and Process Automation. Connect with us today at the form below.
