Although critical to their manufacturing business, managing scrap notifications was a chore for the client. The Mindset team was engaged to turn this task into a straightforward, simple step in the customer’s standard business process. Using Design Thinking workshops, the team delved into usage patterns and created high-resolution prototypes to work toward a solution. The final application combined 4-5 transactions into a single interface and reduced required clicks by 75%. After roll-out across multiple locations, the client achieved better record-keeping, improved user satisfaction, and streamlined management of scrap notifications.