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Helping Others to be Adaptable

‘It’s not the strongest of the species that survives, nor the most intelligent. It is the one that is most adaptable to change.” Charles Darwin

Adaptability in the workplace is not a new concept. It’s a topic that has been covered in articles and TED talks and there are an array of resources out there on the characteristics that adaptable people exhibit and why adaptable people are valuable to their organizations.

In work settings, adaptability skills have traditionally meant a person’s ability to make changes to adjust to unforeseen circumstances. For those of us working in technology, adaptability is very often second nature. Even before the Covid-19 crisis, it was not uncommon to see the most urgent technology projects and initiatives being facilitated with little notice.

The thing about adaptability in the workplace it that there are choices that come with that lifestyle. If you are not particularly adaptable, there are careers and organizations better suited to people who are less adaptable and where they can be successful. Then came Covid-19, a situation that is demanding the world to be more adaptable, even those not particularly good at living with constant change.

The pandemic and the circumstances we are living with today have meant that we are surrounded by friends, neighbors, and family (kids, teenagers, and the elderly especially) who may not be particularly adaptable and who are struggling with the realities of living with a large degree of uncertainty. Are there ways that we as more adaptable people can help those we love to cultivate those skills?


What makes someone Adaptable?

Adaptability speaks to being able to manage unusual or unpredictable circumstances where there are no explicit instructions. To be successful you must face the unknown with your judgment and your confidence to help make decisions quickly. Depending on how confident a person is, what can feel like a simple decision to some,  will feel like a hard decision for others. Adaptability is the product of having tried new things and honing your problem-solving skills. So how can we help those that are struggling and stressed, to become better adapters?



Work with others to help them anticipate some scenarios that may happen and practice their ways of how to respond. Practicing how you might address the situations you can think of together, will help them to start looking for the available options when faced with the unexpected. For example, if you have a relative that wants to connect with others discussing various options, trying a Zoom meeting and practicing may help them to understand that there are alternatives to try. Try and shift the conversation to what’s possible, vs what’s unavailable.


Help them to see the difference between Critical Thinking vs. their Emotions:

Critical thinking involves assessing a situation and drawing reasonable conclusions from a set of information and then discriminating between the useful and less useful details to then solve problems and make decisions. Conversely dealing with challenges emotionally minimizes the facts of the situation and highlights feelings that may obscure what is possible. Helping others discriminate between the two, to temper emotions out of pragmatic decisions will help make them more adaptable. Feelings should be acknowledged but it’s not always the best thing to place emotional choices ahead of decisions that can be influenced by factual data.



Knowing what to expect in advance while minimizing the unknowns. Helping them to research what information is available that details what to expect will make the number of unknowns decrease.


Observe the situation:

What are others doing? Many of us are finding ourselves following new processes for things we have done hundreds of times. Pay attention to details.


Don’t try to be perfect, but meet deadlines:

I’ve led marketing for high-growth technology companies for 20 years. My model for success on nearly every project is a 70% improvement over the last iteration and done on time. Doing something to improve, even if it’s a small step, is better than waiting for all the information or the perfect conditions. Usually, by the time those scenarios materialize, you are way past the deadline. Outside of work following the same mindset helps deal with the unknown. In the real world (when was the last time you bought 100% of your grocery list), understanding that perfection may not be possible but in the current circumstances adequate is okay might be a perspective that less adaptable people could use help with.


Being Resourceful and Creative:

Sometimes the goal is clear but how to get there is not. If the traditional way of approaching a situation is not possible recognize that adaptable people are better at looking for alternatives. Encourage them to focus on ways to find the solution rather than longing for a process that is presently impossible. Recognize that you may need help with brainstorming. As scores of virtual weddings, graduations, birthday drive-bys, and even baby showers have shown, keeping your eye on the end goal is the starting place of an inventive outcome.


Help them to have faith that it will all work out:

Everyone feels a bit overwhelmed at times. The reality is that there are people around that want to help and want them to be successful. Chances are that things will work out fine, but if they don’t you will help them come up with alternatives.


Per the experts, it sounds as if there are still some periods of adjustment in store for us and while things will improve, some things won’t be back to normal for a while. Helping those you care about to better navigate the uncertainly by helping them to hone their adaptability skills is a great way to show you care and to help them find more peace in navigating these challenging times.


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Amy McNeil Lund leads Marketing for Mindset. Charged with all aspects of the marketing strategy and tactical execution, she has a passion for delivering marketing programming that is deeply relevant to employees, prospects, customers and influencers. More about Amy can be found at

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