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Account Management

As an account owner here at Mindset, my main focus are my clients. I want nothing more than for them to be happy with the services we provide them. Our goal at Mindset is to provide exceptional service to our clients. We want the Mindset name to be the first that comes to mind when they have a problem needing solving in their SAP environment.  

The most important tangible service I provide is finding candidates for my various clients. The first step includes listening and qualifying the necessary characteristics of the person they are looking for. The second step is the hard part –  finding good quality resources for said role. Who I bring to the table reflects on me and my team and our ability to screen candidates. If I find someone who may not be the best fit, that either means I didn’t collect the right information on the front end or we missed a step in our recruiting process.  If we miss on candidates it’s not only a waste of time for us but more importantly for the hiring manager whose schedule is likely already crazy! This is why it’s important to have confidence in need that you qualify and the candidates you’re presenting to your client.

Listening and staying in touch are one of my greatest values as an account owner. Remaining in contact is vital to building a lasting relationship. It is important to know what’s going on with your client’s business. Additionall,y it is essential to be able to get to know them personally.  This is my favorite part of my job. You get to meet and know so many interesting people along the way and hear their stories. Additionally, there is the opportunity to share my own. 

Overall being in an account manager/sales role has its ups and downs.  It can be a very stressful job at times when you feel the pressure to deliver for your client.  It can also be one of the most rewarding jobs out there. This is especially true when you know you have helped your client solve a problem they may not have been able to without you!


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